Frequently Asked Questions
Everything you need to know about shopping for your home.
What is the return policy for furniture and large home items?
Most furniture and large home items can be returned within 30 days of delivery. Items must be in new and unused condition, and original packaging is preferred for a smoother return process.
How can I track the delivery of my home decor order?
Once your order ships, you can track it via the 'Returns & Orders' section. For heavy items requiring scheduled delivery, you will receive a call or text to confirm a specific delivery window.
Do you offer professional assembly services for furniture?
Yes, for many home items, you can add 'Professional Assembly' at checkout. A localized service professional will be scheduled to arrive after your item is delivered to complete the setup.
What should I do if my home item arrives damaged?
If an item arrives damaged or defective, go to 'Your Orders' and select 'Return or Replace Item.' We offer free replacements for most items damaged during shipping.
Are there warranties available for kitchen appliances and electronics?
Many home products come with a manufacturer's warranty. Additionally, you can purchase extended protection plans through asurion at the time of purchase for extra coverage against accidents and mechanical failures.
Can I request a specific delivery date for large appliances?
Yes, for items shipped via Special Delivery, you can select an available delivery date and time slot during the checkout process that fits your schedule.